Privacy Policy

This Privacy Policy describes how jluxbasix.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit, make a purchase, or otherwise interact with the Site.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Collection of Personal Information
When you visit the Site, we collect certain information about your device and your interaction with the Site. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, to perform analytics on Site usage to optimize our Site, and to screen for potential risk or fraud.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit/debit card numbers, which are processed securely by our payment processor and not stored on our servers), and contact details.
  • Purpose of collection: to provide products or services to you, to process your payment, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you directly when you provide it to us.

Customer Support Information

  • Examples of Personal Information collected: name, email address, order history, and the content of your communications with us.
  • Purpose of collection: to provide customer support, respond to your inquiries, and improve our services.
  • Source of collection: collected from you when you initiate contact with us.

2. Sharing of Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use a third-party platform to power our online store.
  • We may share your information with shipping and delivery partners to fulfill your orders.
  • We may share your information with payment processing entities to secure transaction completion.
  • We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. Behavioral Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy & Terms. You can also opt-out of Google Analytics here: Google Analytics Opt-out.
  • We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

You can opt out of targeted advertising by using the links below:

  • Digital Advertising Alliance’s Opt-Out Portal: DAA Opt-Out
  • Network Advertising Initiative’s Opt-Out Portal: NAI Opt-Out

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

4. Use of Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a variety of cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences.
You can control and manage cookies in various ways. Please be aware that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can usually choose to set your browser to remove or reject browser cookies through your browser settings.

5. Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

6. Security
We take reasonable precautions to protect the security of your Personal Information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All transaction data is encrypted during transmission. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date at the bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the contact form or support channel provided on the Site